Refund and Return Policy
Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Novel Brands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling.
Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to Novel brands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).
Along with your return, be sure to include the following:
1. Your order number and/or your complete name, address, and billing phone or email address
2. A detailed explanation regarding your reason for returning the item(s)
3. Information about whether you would like a refund or a replacement
– No other paperwork, invoice, or preauthorization is needed for your return.
Exceptions to Our Return Policy
* Intimate apparel is not returnable for refund due to health and sanitation reasons. We will, however, send you a free replacement of any item that you receive in a defective state (ie. ripped, torn, or broken).
* Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.
* All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
* Shipping and handling costs are non-refundable
* DVD’S and software products may only be exchanged in the event of a manufacture defect
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement. Such a return also will not be sent back to you.
Once your return is received, it will be processed within 10 business days. Novel Brands will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.